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Call center workers announce national strike over AI threat

Nationwide · pinned on Rome, Italy · Nov 11, 2026

Is it still on?

SOONAnnounced for Nov 11. Not started yet.

Last report · checked

The Tea in three lines

Why they are protesting
Protesters are striking to denounce an employment emergency in the outsourced call center sector caused by automation and artificial intelligence.
What they want
Workers are demanding new regulations to govern digitalization, professional retraining programs, and government intervention.
What changed
Nov 10: Unions announced a 24-hour national strike set for November 11 with a protest in Rome outside the Ministry of Enterprises and Made in Italy.
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Both sides

What protesters want

  • Introduce regulations to govern the impact of digitalization and AI on customer service jobs
  • Invest in workforce training and professional retraining programs
  • Establish greater responsibilities for large companies outsourcing assistance services

Organised by: SLC CGIL, FISTEL CISL, UILFPC UIL

What authorities say

According to the sources, a national table meeting at the Ministry of Enterprises and Made in Italy with Minister Adolfo Urso and Labour Minister Marina Calderone is scheduled for the day after the strike.2

The numbers

Only figures a source states, with who said it. Estimates often differ.

Crowd
250
la Questura che ha indicato in 250 il numero massimo dei partecipanti1

The full story

Call center workers across Italy have announced a 24-hour national strike and protests in multiple cities, including Rome, Turin, Cagliari, Palermo, Catanzaro, Bari, and Matera. Organised by trade unions SLC CGIL, FISTEL CISL, and UILFPC UIL, the mobilisation targets a severe employment crisis affecting the CRM/BPO sector. Unions warn that automated systems, chatbots, and artificial intelligence threaten thousands of jobs among the roughly 43,000 outsourced customer service workers under the Telecommunications contract. In Rome, a demonstration is scheduled outside the Ministry of Enterprises and Made in Italy. The unions have called on the government and political forces to introduce regulatory frameworks for digital transformation and retraining. Ahead of the protests, a national table meeting with government ministers was scheduled for the day following the strike.

Timeline

  1. Trade unions SLC CGIL, FISTEL CISL, and UILFPC UIL announced a 24-hour national strike for November 11 over AI threats to jobs.12

Pins sit on city centres, never on gathering points

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